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Terms and Conditions

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These terms apply to your use of this website and to every quotation, order, product supply, installation and service provided by SunnyPath Energy PVT Ltd. (“SunnyPath Energy”, “we”, “us”) to you, the customer. Please read them before you accept a quotation or place an order. By accepting a quotation, paying an advance or placing an order, you agree to these terms.

1. Which terms apply

Your agreement with us is made up of your accepted quotation or invoice and these terms. If they differ, the accepted quotation wins for that order. Anything else, including what is said on this website, in adverts or in conversation, is not part of the agreement unless it is written into your quotation. Changes to these terms apply only to orders accepted after the change.

2. Using this website

  • The information on this website, including guides, blog posts, FAQs and savings figures, is general information. It is not engineering, financial or legal advice for your property. Your quotation, based on a site survey, is what counts.
  • Do not misuse the website. This includes trying to break in or disrupt it, and sending spam, fake or automated inquiries.
  • The website’s text, photos, designs and the SunnyPath Energy name and logo belong to us. You may quote or share short parts with a link back. You may not copy them to promote another business or pass yourself off as SunnyPath Energy.
  • Links to other websites, such as NEPRA, K-Electric or manufacturers, are for your convenience. We are not responsible for their content.

3. Prices shown on this website

  • Prices on product pages and on our solar system price pages are indicative. Solar market rates move daily, and every product shows “Price may vary”.
  • Showing a price on the website is not an offer to sell at that price. The final price is the one in your written quotation or invoice.
  • Panel prices may be shown per watt. Complete system prices are shown as ranges because brands, roof, structure and wiring differ from site to site.
  • If a price or product detail on the website is wrong, we may correct it, including for an order not yet confirmed in writing.
  • Product photos are for illustration. Specifications follow the manufacturer’s datasheet, which the manufacturer may change.

4. Quotations

  • A quotation is valid for the period written on it, normally 2 days from the date of issue, because equipment prices change quickly. After that, prices and availability must be confirmed again.
  • A quotation covers only the scope of work and items listed in it. Anything else is quoted and charged separately.
  • Quotations are based on the site survey and the information you give us. If the site, the load you want to run or your requirements turn out to be different, or change, we may revise the quotation.
  • Any change to an accepted quotation must be agreed by both sides in writing; a WhatsApp message or email counts. If a quoted brand or model is unavailable, we may supply one of similar or better quality at the same price, after telling you and getting your agreement.
  • A falling rupee against the US dollar, new or higher duties and taxes, and import disruptions such as port closures can change equipment costs. If this happens before your equipment is purchased, the difference may be added to the final price. We will tell you the revised amount in writing before charging it.

5. Payment

  • Installation projects: 65% advance on confirmation, 30% on first delivery of material to site, and the remaining 5% before the system is commissioned, unless your quotation states a different schedule.
  • Product supply orders (equipment without installation): payment in full before dispatch, unless agreed otherwise in writing.
  • Service visits and repairs: payment is due on completion or on receipt of the invoice.
  • Work starts and material is ordered only after the advance payment is received.
  • Pay only into the bank account written on your official SunnyPath Energy quotation or invoice, in the company’s name. We never change our bank details by message alone. If anyone asks you to pay a different account, call us on +92 344 7654540 first. We are not responsible for money paid to any other account or person.
  • All equipment remains our property until it has been paid for in full. Until then, we may hold back commissioning, monitoring access and after-sales service. If payment is still not made after written notice, we may recover unpaid equipment.
  • Bank charges for sending payments to us are paid by you.

6. Delivery of products

  • We deliver across Pakistan. Delivery charges and the expected delivery time are confirmed when you order. Delivery times are estimates, not guarantees.
  • Check your order when it arrives and before you sign for it. Note any visible damage or missing items on the delivery receipt, and send us photos or a video within 24 hours. Damage reported after that cannot be accepted as transit damage.
  • Responsibility for products passes to you when they are delivered to the address you gave us.

7. Cancellations, returns and refunds

  • Cancelling an installation project before equipment is purchased or fabrication starts: we refund your advance, minus costs already incurred, such as the net metering application fee, material bought for your project and bank charges. The site survey and design are free and are never deducted.
  • After equipment is purchased or structure fabrication has started: the cost of equipment bought for you and of work done is not refundable. Instead, we may deliver the equipment to you or hold it for you. Custom-fabricated structures cannot be returned.
  • Change-of-mind returns on products: within 7 days of delivery, only if the product is unused, uninstalled and in its original, undamaged packaging with all accessories and documents. A 10% restocking fee applies, and you pay the return delivery. Batteries, and any product that has been installed, connected or powered on, cannot be returned for change of mind.
  • Faulty or wrong items on arrival: tell us within 48 hours of delivery, with your order details and a video showing the problem. After inspection, we replace or repair the item, or refund it, and we pay the return delivery. Faults that appear later are handled under the manufacturer’s warranty (section 10).
  • Approved refunds are paid by bank transfer within 14 working days of approval.

8. Site survey and installation

  • You must give our team safe access to the site and roof at agreed times, an electricity supply and water for the work, and a safe place to store material.
  • Material delivered to your site before installation is your responsibility. You bear any loss, theft or damage to it while it is on your site.
  • Our survey checks the roof visually. It is not a structural engineering assessment. You are responsible for the soundness of your roof and building, and you must tell us about any known weakness, leakage or planned construction. If we find a problem, we will advise you and may revise the quotation.
  • You are responsible for permissions from your landlord, building, society or association. We are responsible for the net metering application when it is part of your quotation (section 9).
  • If the structure is more than 44 feet above ground, a lightning arrestor is required under K-Electric SOPs. Its cost is added to your quotation.
  • Excess or leftover material from the installation remains our property, and we may remove it.
  • Installation timelines are estimates. They depend on weather, site readiness, your payments and the availability of equipment.
  • Do not move, modify or open any part of the system without us. Doing so can be dangerous and can end the warranty and after-sales cover (section 10).

9. Net metering

  • When it is part of your quotation, SunnyPath Energy prepares and submits your net metering application and keeps you updated at every stage. Read our net metering guide.
  • We charge only the net metering application fee stated in your quotation. Any charges from NEPRA or from K-Electric or your distribution company are paid directly by you and are not included in our quotation. This covers the NEPRA challan, the reversible or bidirectional meter, load enhancement and any demand notice.
  • You must provide the documents required, such as your CNIC copy, electricity bill and proof of ownership or the owner’s consent. Delays in providing them delay the application.
  • Approval, survey dates, meter installation and the timeline are controlled by K-Electric, the distribution company and NEPRA. Updates such as the token number, e-challan and survey booking come to us by email, and we pass them on to you. We cannot speed up the process, influence their decisions or guarantee approval. We are not responsible for their delays or extra requirements.
  • Net metering rules, buyback rates and tariffs are set by NEPRA and the government, and they can change. Any savings we estimate are based on the rules in force at the time.

10. Warranty and after-sales service

  • Manufacturer warranties. Panels, inverters, batteries and other equipment carry the manufacturer’s warranty for that model:
    • Panels: as per the manufacturer, typically 10 years for the product.
    • On-grid inverters: typically 5 years.
    • Hybrid inverters: typically 1 to 5 years, depending on the model.
    • Batteries: as per the manufacturer’s policy.

    Claims are decided by the manufacturer and handled at its authorised service centre. You can claim directly with the manufacturer, or we can handle the claim for you, for a service charge. Repair and replacement times are set by the manufacturer.

  • Free after-sales service: 1.5 years from commissioning, for systems installed by us. It covers support and troubleshooting visits for faults in the system we installed. Parts not covered by a manufacturer warranty, panel cleaning and additional work are charged separately. After 1.5 years, service is provided for a service fee. See solar maintenance.
  • Not covered by our after-sales service or, normally, by manufacturer warranties:
    • physical damage, breakage, burning or external damage
    • lightning, grid voltage surges, fire, flooding, storms and other natural events
    • pests and birds
    • misuse, or loads beyond what the system was designed for
    • repairs, modifications or relocation by anyone other than SunnyPath Energy or the manufacturer
    • systems not paid for in full
  • Our warranty and after-sales cover transfer to the next owner of the property where the system is installed, for the remaining period. The new owner must tell us and show proof of ownership.

11. Generation and savings estimates

Figures for generation, units, bill savings and payback are estimates, not guarantees. In Pakistan a system typically produces about 4 to 4.5 units per kW per day on average. The actual output depends on weather, season, dust, shade, roof direction, equipment ageing and how much power you use and when. On-grid systems switch off during load shedding for safety unless the system includes batteries or a hybrid inverter.

12. Liability

  • We carry out our work with reasonable skill and care and in line with industry practice.
  • Our total liability for any claim connected with an order is limited to the amount you paid us for the product or service the claim relates to.
  • We are not liable for indirect or consequential loss, such as loss of profit, business, savings or electricity bill benefit, or for losses caused by:
    • grid outages or K-Electric, distribution company or NEPRA decisions
    • delays in net metering
    • your failure to follow these terms or our advice
  • We are not responsible for delays or extra costs caused by events beyond our reasonable control. These include weather, natural disasters, strikes, unrest, government action, import or port restrictions and supply chain disruptions.
  • Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by our proven negligence.

13. Ending an agreement

We may suspend or end work if you do not pay on time or do not meet these terms, or if the site becomes unsafe to work on. We will tell you in writing first and give you a reasonable chance to put things right. If we end the work because of your breach, section 7 applies as if you had cancelled.

14. Complaints and disputes

  • If you are unhappy with anything, tell us first through our Contact page, on WhatsApp at +92 344 7654540 or at hello@sunnypathenergy.com. We aim to respond within 2 working days and to resolve complaints within 30 days.
  • These terms are governed by the laws of Pakistan. If a dispute cannot be resolved between us, the courts at Karachi have exclusive jurisdiction.

15. General

  • If any part of these terms is found invalid, the rest still applies.
  • If we do not enforce a term straight away, we can still enforce it later.
  • Your personal information is handled under our Privacy Policy.
  • If these terms are translated, the English version applies.

Contact us

SunnyPath Energy PVT Ltd.
48c Lane Number 15, D.H.A Phase 6
Bukhari Commercial Area Phase 6 Defence Housing Authority, Karachi, 75500
hello@sunnypathenergy.com · +92 344 7654540 · +92 306 2948694

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