Privacy Policy

This policy explains what personal information SunnyPath Energy collects through this website and in the course of our work, why we collect it, who we share it with, and what you can ask us to do with it. By using this website or sending us your details, you accept the practices described here.

Who we are

This website, sunnypathenergy.com, is run by SunnyPath Energy PVT Ltd. (“SunnyPath Energy”, “we”, “us”), a solar EPC company with its head office at:

48c Lane Number 15, D.H.A Phase 6
Bukhari Commercial Area Phase 6 Defence Housing Authority, Karachi, 75500
Email: hello@sunnypathenergy.com · Phone and WhatsApp: +92 344 7654540

Information you give us

We only collect personal information that you choose to give us.

• Get a Quote form. Your name and phone number, and anything else you choose to add: email address, area and city, property type, what you are looking for, single or three phase connection, daily load shedding hours, monthly electricity bill, budget and a message. Get a quote.
• Contact form. The topic you pick, your name, phone number and message, and optionally your email address and city.
• Product inquiry list. When you send the list, we receive the products and quantities you selected along with your name, phone number and any optional details you add.
• Phone, WhatsApp and email. Your phone number or email address and whatever you tell us.
• Site surveys, installations and after-sales. Your site address, roof and electrical details, photos of the site taken during the survey or installation, your electricity bill, and generation data from your inverter monitoring if you give us access.
• Net metering applications. The documents K-Electric or your distribution company require, such as your CNIC copy, electricity bill and proof of ownership or the owner’s consent.
• Payments. Records of the payments you make to us. We do not collect or store card numbers or online banking passwords.
• Job applications and supplier enquiries sent through the Contact form or by email.

Please do not send us anyone else’s personal information unless you have their permission.

Information collected automatically

• Server logs. Like every website, our hosting records basic technical information when a page is requested: IP address, browser type, the page requested, and the date and time. These logs keep the website running and secure.
• Spam protection. When a form is submitted, we check it automatically for signs of spam, such as random-letter names or many submissions from one connection. For this, a coded (hashed) form of your IP address is kept for one hour. Submissions marked as spam are stored, not deleted, so a genuine message is never lost.
• Website analytics. We use Google Analytics (through Google Tag Manager) to understand how the website is used: pages visited, how visitors arrived, device and browser type, and approximate location (city or country). We use this information in summary form to improve the website, not to identify you.
• Your inquiry list. Products you add to your inquiry list are stored only in your own browser until you send the list. We cannot see the list before then, and you can clear it at any time.
• Map. The Google Map on our Contact page loads only when you choose to show it. Google may then collect information under its own policy.

Cookies

This website does not need cookies to work. The cookies used are set by Google Analytics (for example _ga and _ga_*, which last up to 2 years) to tell visits apart and measure use of the site. You can block or delete cookies in your browser settings, or stop Google Analytics with Google’s opt-out browser add-on. Blocking cookies does not stop the website from working.

How we use your information

• to reply to your inquiry and prepare a quotation
• to arrange and carry out site surveys, delivery, installation and commissioning
• to submit and follow up your net metering application
• to provide after-sales service and handle warranty claims with manufacturers
• to issue invoices and keep accounting and tax records
• to keep our website and records secure and to filter spam and fraud
• to improve our website and services
• to send you updates about your system and, occasionally, offers related to what you asked us about

You can tell us at any time that you do not want offers or updates. Reply “STOP” on WhatsApp, or call or email us, and we will stop. Messages about an order or system you have with us, such as appointments or warranty matters, will still be sent.

Who we share it with

We do not sell or rent your personal information. We share it only where needed for the purposes above:

• K-Electric, other distribution companies and NEPRA, for your net metering application, when you ask us to apply for you. See NEPRA and K-Electric.
• Manufacturers, distributors and their service centres, for warranty claims and repairs on your equipment.
• Delivery companies, with your name, phone number and address, to deliver products you order.
• Banks or financing providers, only if you ask us to help with solar financing.
• Service providers who run our website and business tools: website hosting, email delivery, Google (analytics, maps) and WhatsApp (Meta), each under its own privacy policy, for example Google and WhatsApp.
• Authorities, when the law requires it, or to protect our rights, our staff or others from fraud or harm.
• A buyer or successor, if all or part of our business is merged, sold or transferred, under the same protections as this policy.

Some of these providers, such as Google and Meta, store information on servers outside Pakistan.

How long we keep it

• Inquiries that do not become an order: up to 2 years from your last contact with us, then deleted.
• Customer records (quotations, invoices, installation and warranty records): for as long as any warranty or after-sales service on your system lasts, and at least as long as tax and company law requires us to keep records.
• Spam submissions: deleted periodically.
• Analytics data: for the retention period set in our Google Analytics account (up to 14 months).

Keeping your information safe

Forms on this website are sent over an encrypted (HTTPS) connection. Submissions are stored in the password-protected admin area of the website, which only authorised SunnyPath Energy staff can access. No system is completely secure, but we take reasonable steps to protect your information and limit access to the people who need it to do their job.

Watch out for fraud. SunnyPath Energy will never ask for your banking password, card PIN or one-time codes. Payment is only made to the account shown on our official quotation or invoice. See payment terms.

Your choices and rights

You can ask us to:

• tell you what personal information we hold about you and give you a copy
• correct information that is wrong or out of date
• delete your information, unless we need to keep it for an active order, a warranty, a legal or tax requirement, or a dispute
• stop sending you offers or updates

Email hello@sunnypathenergy.com or message us on WhatsApp at +92 344 7654540. We may ask you to confirm your identity first, and we will reply within 30 days.

Children

Our website and services are meant for adults arranging solar systems and equipment. We do not knowingly collect information from anyone under 18. If you believe a child has sent us their details, contact us and we will delete them.

Changes to this policy

We may update this policy when our website or services change. The “Last updated” date at the top shows when it last changed. The version on this page is the one that applies.

Contact us

For any question about this policy or your information:
SunnyPath Energy PVT Ltd.
48c Lane Number 15, D.H.A Phase 6
Bukhari Commercial Area Phase 6 Defence Housing Authority, Karachi, 75500
hello@sunnypathenergy.com · +92 344 7654540 · +92 306 2948694
Or use our Contact page.